If you have ever needed to enable Support Upgrades in the CMC, to manually install patches as you used to be able to with SAN/iQ 8.5 and below – then this article will benefit you.

The following steps will enable Support Upgrades in the CMC, and will allow you to manually patch the storage systems with individual patches:

1. Shutdown the CMC

2. Open \Users\[user]\.storage_system\preferences.txt

3. At the top of the file, add the following:

CmcSystemPreference.supportMode=true
CmcUpgradePreference.useOldUpgrades=true
CmcUpgradePreference.userUpgrade=true

4. Start CMC, under Configuration Summary there will now be a “Support Upgrades” tab.

It is important to add the lines to the top in step 3, otherwise the “Support Uprades” tab will not be available.