Contact Us
The quickest way to get in contact with us is via our Support Desk, however some other methods of getting in contact with us are listed below.
Note: Please note that the level of support provided may differ between packages and your package may not include Phone Support. In addition we do not provide server level technical support for a Self-Managed Virtual or Dedicated Server.
Response Expectations
- Sales/Accounts: Email enquiries submitted during business hours (9-5PM Australian Eastern Standard Time, M-F, Excluding NSW Public Holidays) should be replied to within 1 business day.
- Technical Support:
- Email Support: Enquiries submitted via our support desk should receive a response within 30 minutes, 24 hours a day, 365 days a year.
- Phone Support: Is available via the phone number listed during business hours (9-5PM Australian Eastern Standard Time, M-F, Excluding NSW Public Holidays).
Feedback
- Our business relies on the feedback we recieve from our customers, not only improve our service but to introduce new products that help their business grow. If you would like to say thanks, lodge a complainmt, suggest a new product or way we can improve please contact us via our feedback page.
- Tech Support: techsupport@crucial.com.au
- Sales: sales@crucial.com.au
- Accounts/Billing: accounts@crucial.com.au
Telephone
- Phone Number: 1300 884 839 or +61 (2) 8202 9999
- Fax Number: 02 9281 8261
- Mailing Address:
- P.O. Box 1
- Surry Hills, NSW 2010
- Office Address (by appointment only):
- Suite 1, Level 3
- 104 Commonwealth Street
- Surry Hills NSW 2010
- Australia
