Support @ Crucial

You have access to our industry leading 24x7x365 support. Find out how our team of experts can help you online.

How our Support team can help you

To make sure you are selecting the right product with the right amount of support, we have listed what we can help you with below.

 

added-value
Web Hosting Reseller Hosting
Diagnosing website performance issues(?) ✔ Included ✔ Included
Email account setups (?) ✔ Included ✔ Included
Installing website building software (via Softaculous) (?) ✔ Included ✔ Included
How to use cPanel(?) ✔ Included ✔ Included
Managing DNS records (?) ✔ Included ✔ Included
Website migrations (?) Optional Add-on Optional Add-on
R1Soft backup restorations (?) Optional Add-on Optional Add-on
Setting up hosting packages (?) ❌ Not Included ✔ Included
How to use WHM (?) ❌ Not Included ✔ Included
Website development (?) ❌ Not Included ❌ Not Included
Installing third party plugins or themes into your site (?) ❌ Not Included ❌ Not Included
Installing or modifying server software (?) ❌ Not Included ❌ Not Included
Supporting/managing your clients (?) ❌ Not Included ❌ Not Included
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How much support is included in your VPS?

Our VPS range is designed for all levels of technical knowledge. To help you choose the right VPS for your needs, we have listed the included support below.

 

performance
Barebones VPS Control Panel VPS Managed VPS
Networking or Infrastructure level issues (?) ✔ Included ✔ Included ✔ Included
Firewall Configuration (?) ✔ Included ✔ Included ✔ Included
R1Soft backup restorations (?) ✔ Included ✔ Included ✔ Included
Logging into the server (?) ✔ Included ✔ Included ✔ Included
Assistance with cPanel/WHM (?) ✔ Included ✔ Included ✔ Included
Root access requests (?) ✔ Included ✔ Included ❌ Not Included
Diagnosing website performance issues (?) Optional add on Optional add on ✔ Included
Planning and performing site migrations onto your new server (?) ❌ Not Included Optional add on Optional add on
DNS Management (?) ❌ Not Included ❌ Not Included ✔ Included
Custom server configuration and optimization (?) ❌ Not Included ❌ Not Included ✔ Included
Set-up of your server (?) ❌ Not Included ❌ Not Included ✔ Included
Server Maintenance (?) ❌ Not Included ❌ Not Included ✔ Included
Diagnosing server issues (?) ❌ Not Included ❌ Not Included ✔ Included
Software installations (?) ❌ Not Included ❌ Not Included ❌ Not Included
Supporting/Managing your clients (?) ❌ Not Included ❌ Not Included ❌ Not Included
Site development issues (?) ❌ Not Included ❌ Not Included ❌ Not Included
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