Crucial - Cloud Hosting
Support Information
Search Google

Everyone's best friend! Search the web for relevant information, tips and tricks.

Technical Support Terms & Conditions

Phone Support & Technical Live Chat:

Customers who contact Phone Support or use our Technical Live Chat feature without previously submitting a ticket, may be asked to do so before any investigation or troubleshooting can be carried out. Please note that our Support Desk ticketing system allows our team to accurately track, resolve and archive any issues. Our ticket system is the most streamlined way to obtain support, and operates 24x7x365.

Third Party Apps, Development & Coding:

Any web development, coding or database management must be handled by external developers or designers. Crucial's support plans do not include these features. Crucial is not responsible for the support or configuration of any third party applications not licensed directly through Crucial Cloud Hosting. For further clarification on this please speak to our Sales team during business hours.

Cloud Web & Reseller Hosting:

Email (24x7) and business hours phone-based Technical Support, is provided to all Cloud Web and Cloud Reseller hosting customers as part of the packages.

Free Cloud Hosting:

Technical Support is NOT provided to Free Cloud hosting customers. Any requests for technical support via our support channels will be declined immediately.

Cloud, Virtual & Dedicated Servers:

Customers who have purchased a support plan on a Cloud, Traditional and Dedicated server; are entitled to the support levels provided per their plan. Support requests outside of the scope of the plans may be declined at the discretion of Crucial.

PAYG Cloud:

The self-service PAYG Public Cloud does not include a Support plan option. Instructions for use are provided in the PAYG User Guide, please refer to this documentation at all times.

Terms of Service & Acceptable Use Policy:

Our Terms of Service and Acceptable Use Policy can be viewed here. Crucial may decline support for any item not listed in our Support Plans based on our ability to provide a suitable level of service. We recommend any website source code, third party software or database issues be investigated by developers, designers or DB engineers.