Crucial - Cloud Hosting
Support Promise

Over the years Crucial has endeared itself to its customers, providing the highest levels of support and expertise. We continually improve our technology and products, always setting benchmarks for the hosting industry. The collective knowledge of our team means we provide a huge scope of personal and technical service to any application.

Confidence comes through experience and trust, at Crucial we are committed to helping everyone succeed online.


Support Promise
Our Customers
Customer Reviews
Customer Reviews

Our business relies on the feedback we receive from our customers, not only improve our service but to introduce new products that help their business grow. If you would like to say thanks, lodge a complaint, suggest a new product or way we can improve please get in touch with us.

To see what our customers are saying about Crucial's excellent support and services, please read our Customer Reviews.

Global Partners

Equinix provides carrier-neutral data centers and internet exchanges. Equinix provides network-neutral data centers (IBX or "Internet Business Exchange") and interconnection services. The company offers colocation, traffic exchange and outsourced IT infrastructure solutions to enterprises, content companies, systems integrators and over 600 network service providers worldwide.

Equinix currently operates 98 data centers across 38 major metropolitan areas in 12 countries in North America, Europe, Asia-Pacific and South America. Equinix’s mission is to “store, power, and connect the internet.”

Crucial has hosted at Equinix since 2007. First located in the SYD-1 facility in Sydney, our infrastructure was migrated to the new SYD-2 facility in 2009. In 2011, Crucial carried out a full scale migration to a private cage at the new tier-4 facility in Alexandria, Sydney.


HP is an American multinational hardware and software corporation headquartered in Palo Alto, California, United States. It provides products, technologies, software, solutions and services to consumers, small- and medium-sized businesses (SMBs) and large enterprises, including customers in the government, health and education sectors.

HP is a world leading in hardware manufacturing. It specialises in developing and manufacturing computing, data storage, and networking hardware, designing software and delivering services. Major product lines include personal computing devices, enterprise, and industry standard servers, related storage devices, networking products, software and a diverse range of printers, and other imaging products.

Crucial uses enterprise grade HP Blade Servers within our Cloud hosting infrastructure, offering extreme levels of performance and reliability.


SolidFire believes traditional storage is way too slow, far too complex, and much too expensive to deliver the infrastructure large-scale cloud computing environments demand. They offer an all-SSD based SAN solution with node redundancy and guaranteed performance built in.

They are passionate about delivering high-performance and high-efficiency storage systems to cloud service providers.

Crucial are the first hosting provider in the southern hemisphere to offer SolidFire SSD SAN hosting and are proud to partner with a world leader in storage solutions.

Software Partners & Suppliers

OnApp is a company that develops cloud management, CDN and storage software for service providers and enterprises.

Its OnApp Cloud software enables IaaS on commodity datacenter infrastructure: using OnApp Cloud, a company can create its own cloud, presenting heterogeneous server and storage devices as a single pool of resources that can be provisioned on demand to clients or end users. OnApp has also been described as "Cloud On-Ramp" software.

As well as creating cloud hosting infrastructure, OnApp Cloud software provides functionality for the management of cloud resources, including virtual machines, hypervisors, SANs and networks; end user accounts, permissions and limits; pricing and billing calculations for cloud resources; and failover between different hypervisors in the cloud.

In 2012, Crucial embarked on a wholesale change to improve the usability, speed and scope its virtualisation products by rolling out the OnApp Cloud across its Cloud and non-Cloud servers.


Microsoft Corporation is an American multinational software corporation headquartered in Redmond, Washington that develops, manufactures, licenses, and supports a wide range of products and services related to computing. The company was founded by Bill Gates and Paul Allen on April 4, 1975. Microsoft is the world's largest software maker measured by revenues. It is also one of the world's most valuable companies.

Today, Microsoft is one of the world’s best-known brands and produces software solutions for personal, business, enterprise, corporate and government. in addition to the popular software solutions such as Windows, Office and SQL, Microsoft also develop and produce hardware and virtualisation systems and products which are heavily in use today across the globe.

Crucial offers a large range of Microsoft products such as Windows Server, SQL, Terminal Services, Office plus more.


cPanel is a Unix based web hosting control panel that provides a graphical interface and automation tools designed to simplify the process of hosting a web site. cPanel utilizes a 3 tier structure that provides capabilities for administrators, resellers, and end-user website owners to control the various aspects of website and server administration through a standard web browser.

In addition to the GUI interface, cPanel also has command line and API-based access that allows third party software vendors, web hosting organizations, and developers to automate standard system administration processes.

cPanel is designed to function either as a dedicated server or virtual private server. The latest cPanel version supports installation on CentOS, Red Hat Enterprise Linux (RHEL) and CloudLinux.

Crucial has offered cPanel as our preferred hosting web control panel for over 6 years.


CloudFlare protects and accelerates any website online. Once your website is a part of the CloudFlare community, its web traffic is routed through our intelligent global network. The service automatically optimises the delivery of web pages so visitors get the fastest page load times and better performance. CloudFlare also blocks threats and limit abusive bots and crawlers from wasting your bandwidth and server resources. The result: CloudFlare-powered websites see a significant improvement in performance and a decrease in spam and other attacks.

CloudFlare has been rolled out as a free option on all Shared and Reseller hosting services with Crucial.