Thursday 15 November 2012, SYDNEY: Leading Australian cloud hosting provider, Crucial Paradigm, has reminded business users that cloud environments are not bullet-proof and that they need to have contingency plans to ensure business continuity in the case of failure.
The company’s comments come in the wake of yesterday outage that affected around 25 per cent of the company’s 2,000-strong server farm for up to six and a half hours.
Crucial Managing Director, Aaron Weller said around 1,400 cloud customers had services disrupted from 3.00pm, with full services restored to all customers by 9.30pm.
“We sincerely apologise to those customers who were affected by the downtime,” he said. “We work hard to deliver the best quality services to our customers and are proud of our continued track record of over 99.9 per cent uptime to which our customers have become accustomed.
“This is the first time in Crucial’s history that our cloud environment has been affected to such a significant degree as it was yesterday. This was not a technology failure but the result of human error and we are taking urgent steps this morning to ensure this kind of problem never happens again.”
Mr Weller said that customers need to be aware when moving to the cloud that occasional issues are inevitable and they should implement policies and contingencies to protect their business and their customers.
“Even much bigger cloud players like Amazon and Microsoft have experienced substantial outages in recent months affecting many thousands of customers. The important consideration for customers is that their cloud provider has adequate protections in place and will do whatever it takes to restore services as quickly as possible.”
The company confirmed that all affected customers will receive a full incident report by close of business on Friday.
“Crucial remains fully committed to delivering the highest quality, most reliable and affordable cloud environment available to Australian businesses. We will ensure that the lessons learned from yesterday’s outage will benefit our customers moving forward.”
This post was written by Crucial